Updated: 2018-06-13 | Version: 2.8.2 | Language: Chinese | Mem: 0.524288 mb

Frequently Asked Questions

  1. I have forgotten my password?
  2. My user username or my password doesn't work.
  3. I have difficulties logging on from my phone.
  4. How do I change my e-mail address?
  5. How do I terminate my account?
  6. How long does it take to see the results?
  7. Is your site secure?
  8. I don't want more offers. What can I do?
  9. Which web browser supports your page?
  10. I have technical difficulties with your page. What can I do?
  11. About cookies

Question: I have forgotten my password?

Answer:

Because of security reasons you can't retrieve an old password. But you can create a new one for your account.Click here to get a new password.

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Question: My user username or my password doesn't work.

Answer:

Check that your information is correct.

  • Make sure that you type in your password correctly since it's sensitive to big or small letters.
  • If you try to log in from a mobile device be aware of that your typing might be affected by your mobile's spell checker. This is different depending on your device. If you do it carefully it shouldn't be any problem to log on.
  • Check that you don't have any space at the beginning or the end by your e-mail address or your password.
  • Verify your e-mail addess by clicking on the link that was sent to your e.mail address.
  • Check that you haven't received a message from us to your e-mail address regarding the termination of your membership.
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Question: I have difficulties logging on from my phone.

Answer:

If you try to log in from a mobile device be aware of that your typing might be affected by your mobile's spell checker. This is different depending on your device. If you do it carefully it shouldn't be any problem to log on.

Question: How do I change my e-mail address?

Answer:

Because of security reasons it's not yet possible to change your e-mail address.

Question: How do I terminate my account?

Answer:

For the moment it's only possible to terminate your account by sending your information to us. There will later be a option for you to terminate your account by yourself from your page. This will require you to verify that it's your account that you're terminating.

Question: How long does it take to see the results?

Answer:

Usually you receive your results almost instantly. If the site is operating heavily however, it may take a while. If your relationship is well you'll receive approximately 50 pages. If it's bad it may be up to 90 pages.

Question: Is your site secure?

Answer:

Your personal information will be stored at secured servers in Sweden which will not be sold or handed out to a third party. Your information will only be used to give you the service you accepted according to our terms.
When you pay and type in information about your credit card the transaction are done in secure connections to the payment service provider.

Question: I don't want more offers. What can I do?

Answer:

As for the moment we don't send any automated e-mails to your address. This will change however. We will eventually start sending offers and automated notifications regarding the test. Receipts, activation e-mails and information about the termination of one's account will always be sent.
If you don't want to receive any offers or newsletters there's a option for you to end your subscription by accessing your settings.

Question: Which web browser supports your page?

Answer:

Lovetestnow should work in all current and most popular web browsers. These are: Internet Explorer 9 & 10, Fire Fox, Google Chrome and Safari. If you use an older version of any of these sites like Internet Explorer 8, the site will look different.

Question: I have technical difficulties with your page. What can I do?

Answer:

If you encounter any technical issues check that your web browser is updated. Plug-in programs in your browser might make the site look weird. You can also try to restart your computer and see if that helps. Usually the best solution is to update your browser, especially if you use an older version.

Question: About cookies

Answer:

LoveTestnow.com doesn't save any information about you in cookies. Cookies are used to keep you logged on. You should always log off from the site when you're leaving if your computer is shared by other users.

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